- Someone rings your business number. You’re under a sink, so it rings out.
- Within a minute, they get a message from your business on WhatsApp, or by text if they’re not on WhatsApp.
- They reply with the job, the area, maybe a photo.
- You get it on your phone as one message: name, number, what they want, photo.
- You ring back when you’re free, already knowing whether it’s a leaking tap or a full bathroom.
What the message says
You approve the wording before it goes live. A typical one:
Hi, it’s [Business name]. Sorry we missed your call, we’re out on a job. What do you need done, and where? Send a photo if it helps and we’ll come back to you today.
Short, polite, and it gets them to stop ringing round.
What it doesn’t do
- It doesn’t pretend to be you. It’s a message from your business.
- It doesn’t give prices or book jobs without you.
- It doesn’t touch calls you answer.
Questions
Do I need a new phone number? No. Calls you miss get forwarded on from your existing number. We set it up with you.
What about calls at 11pm? Same reply, with “we’ll come back to you in the morning”. You decide the evening wording.
What if it’s an emergency? You can add a line: “If water’s coming through a ceiling, ring [mobile] now.”