1. Use your business number
Install WhatsApp Business (it’s free) on the number customers ring. Keep personal WhatsApp on your personal number.
2. Fill in the business profile
Business name, trade, area you cover, opening hours, website if you have one. Customers check this before they message.
3. Set an away message
For evenings and weekends:
Thanks for your message. We’re off the tools for the evening and will come back to you first thing tomorrow. If it’s an emergency, ring [number].
4. Set a greeting message
For first-time messages:
Hi, thanks for getting in touch with [business]. What’s the job and where are you? A photo helps us give you an idea straight away.
5. Save quick replies
Short-cuts for what you type ten times a week: your call-out price, your area, “can you send a photo?”, “I can come out on [day]”.
6. Use labels
New enquiry · Quote sent · Booked · Paid. You’ll see at a glance who’s waiting on you.
Also see: Quote follow-up